Below you will find the key information you need as a J. Crew credit card holder to access your account online, make payments, and reach customer service for further assistance.
Note that the J. Crew credit card is issued by Synchrony Bank, and that Synchrony Bank provides all of the above services on behalf of J. Crew. (Note that this card has recently switched issuers from Comenity Bank to Synchrony Bank.) Information checked for accuracy on May 1, 2024.
Online Account Access
Customer Service – Help & Pay By Phone
- The J. Crew credit card customer service phone number for payments and other assistance: 1-855-818-3059.
Credit Card Payment Address
J. Crew Credit Card
PO Box 71725
Philadelphia, PA 19176-1725