Fuel Rewards Credit Card Payment, Login, and Customer Service Information

Both the Fuel Rewards Mastercard and the Fuel Rewards Card for use at Shell only are issued by Citibank, and it is Citi you will interact with in order to pay your credit card bill online, by mail, or by phone, or to get customer service help. Below you will find all of the information you need to accomplish any of these tasks:


If you prefer to pay by mail, send your payment to the following address:

Shell | Fuel Rewards Card Payments
PO Box 9001011
Louisville, KY 40290-1011

If you’d like to pay by phone, or if you have other questions, the Fuel Rewards Mastercard customer service phone number is 1-866-743-5562 and the Fuel Rewards non-Mastercard credit card number is 1-800-331-3703.